Withdrawal on hold for a check

Your Spybet Casino account verification, explained step by step

Every licensed casino must confirm who you are before money leaves, and Spybet Casino usually finishes that look within 58 hours.

Start my verification

Malta Gaming AuthorityLicensed MGA/B2C/829/2007, regulated since 2007

Knowing this early saves a wait

What does the check actually involve?

Most players fear an endless delay or a hidden charge; here is what the file really holds.

Who checks

Spybet Casino Ltd.

Under which licence

Malta Gaming Authority, MGA/B2C/829/2007

How long

58 hours

When it is required

At the latest before the first withdrawal

Where to ask

[email protected]

Minimum age

18+

Sending your first file

One clean file, no second round

Follow these four moves and the reviewer should not have to come back to you.

The documents area in your profile

Log in and look for the documents area inside your profile; send files from there rather than by e-mail, so nothing sits unread in a queue.

Shoot the ID flat and lit

Upload your photo identification as a flat, sharp image, with all four corners and the small print visible; light the page from above to kill glare.

Name and street must match

Send a proof of address dated within the last quarter, showing your name and the street address you gave at sign-up; a utility bill or bank letter works.

After the upload, wait

Leave the file alone once it is in and check the messages rather than resending; if a corner was cropped, the team asks for that one page again.

Paper trail

Choosing your first set of papers

Open this list while you photograph the papers and before you press upload.

Photo identification

ConfirmsYour name, face and date of birth

Must showAll four corners, unedited, in date

Proof of address

ConfirmsThat you live where you say

Must showName, street address, issue date

Payment card image

ConfirmsThat the card used is yours

Must showCard front, middle digits covered

A rejected file becomes a passed file

Every corner in the shot. Corners get cropped by a phone camera held too close, and a glare across the surface hides the portrait and the document number from the reviewer. Lay the card flat on a plain table in daylight Keep all four corners inside the frame

Out-of-date address paper. Address papers lose their value quickly, so a bill past its freshness window is treated as a picture of an old home rather than where you live now. Grab a bill issued in the last three months Pick one showing your full name and street

Lapsed document upload. A passport or licence that has already lapsed proves nothing about you today, so the reviewer refuses it even when the photo itself is perfectly sharp. Check the expiry date before you upload Use your current passport or licence instead

Routine money check, not a suspicion

Running an AML routine is part of what the Malta Gaming Authority licence MGA/B2C/829/2007 asks of Spybet Casino Ltd., so a funds question can land on any player. Nothing in it suggests wrongdoing on your part.

A reviewer may ask for one or several of the following, depending on your own situation.

Recent payslips from your employer
Bank statement showing the deposit
Tax return or income notice
Proof of a pension payment
Sale or savings paperwork

Know the moment in advance

Four moments that start a documents check

Keep this handy for the moment a request for papers appears on your account.

More room to play

Wanting to stake more than your current cap brings a fresh look at what you can afford, so the reviewer asks for income or savings evidence along with your ID.

Confirm your age first

Because only people of 18+ may hold an account here, a quick age confirmation can land at sign-up or at your first deposit, usually a photo identification plus a selfie with it.

A clean first payout

Cashing out for the first time closes the loop between the name on the account and the name on the bank, so photo identification, proof of address and a card image are checked together.

Your new payment route

Adding a wallet or card changes the route your money travels, so the casino confirms that the new method sits in your own name before it carries a payout.

Less guesswork

Before the papers, after the payout

Read these seven answers and you will know what each part of the check expects.

Does Spybet Casino hold a real licence, and from whom?+

Yes. Spybet Casino Ltd. holds a Malta Gaming Authority licence, MGA/B2C/829/2007, and has traded since 2007. That licence is why the identity check exists at all: the regulator requires it before money leaves the account.

Is it safe to upload my ID to Spybet Casino?+

Yes. Everything you send travels over a 256-bit AES encrypted connection and is seen only by the team that reviews it. Use the documents area in your profile rather than email, so your file never sits in an inbox.

What if my name changed since my ID was issued?+

Attach a supporting paper that connects your old name to the new one, next to the photo identification you already sent. The reviewer matches the name on your account against the documents, so a single bridging page settles it quickly.

When will Spybet Casino ask me for my documents?+

At the latest before your first withdrawal, and possibly sooner, at registration or your first deposit. The licence requires the check to be finished before payout, so sending early only shortens the wait.

Why is the casino asking where my money came from?+

It is a routine duty that comes with the Malta Gaming Authority licence, aimed at money laundering, not a suspicion about you. A short explanation of your income or savings usually closes it, and most players answer it once.

Will phone photos of my ID be accepted?+

Yes. The documents area takes phone photos as long as all four corners of the paper are in frame and the text reads clearly. Lay it on a flat, well-lit surface and skip the flash.

Will I have to send my documents a second time?+

No, not for the same papers. A repeat request can come if a document has expired, if your address changes, or if a later review needs a fresher copy, and the request always names the item.